A GLOBAL PROJECT
Ticketpoint is a company specialized in creating interactive communication channels between companies and end customers company. The company has customized his software, not only for accommodation establishments, but also for customers in other sectors such as retail, tourism offices, beach clubs, business centers, among others.
Under the assumption that “there is no channel of effective communication to inform tourists and business travelers on what to do once you have reached your destination”, a comprehensive market survey began in June 2010 about how informing tourists and people on business trips to arrival at destination and what communication channels were the main tourist actors to access them.
The market study concluded with the following result: “the supply of services in the destinations often does not reach the tourist and this in turn does not have access to the possibilities that the destination offers, its main point of information the reception which in many cases is saturated. “ alternatives are then shuffled to solve these problems, which were premised on getting better tourist destination experience. As a result, in late 2010, it is considered that a touch screen, receptions strategically located in major hotels, combined with smartphone and tablet apps could solve this problem and bring value to the different actors studied.
“The best thing that can happen to a hotel is that your client repeat”.
Improve the guest experience, focusing on experiential tourism and the service provided; supporting social and economic development of tourist destinations.
Being the main channel of communication in the tourism sector.
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